Elune OÜ | reg no 17253521 | Salme, Ellamaa küla, Saue vald, Harjumaa, Estonia

Friendly, clear and simple — here’s everything your customers need to know about how we ship orders and how returns work.

Shipping — overview

Where we ship: We ship across the European Union using Omniva and DPD parcel terminal networks (and their local partners).

How you choose a carrier: At checkout you can choose the available delivery method (Omniva or DPD) and we will provide tracking information as soon as your order is dispatched.

Processing & delivery times (estimates):

  • Processing: Orders are normally processed and dispatched within 1–2 business days after payment is received.
  • Estonia: delivery typically 1–3 business days after dispatch.
  • Other EU countries: delivery typically up to 14 calendar days after dispatch.

These are estimates — carriers may occasionally be delayed. If a shipment is delayed significantly we will contact you.

Shipping cost & free shipping

  • Shipping fees are shown at checkout and depend on the delivery option you choose.
  • Free shipping in Estonia for orders with a product total of €30 or more (before shipping). Free-shipping promotions are applied automatically at checkout when eligible.
  • For EU deliveries outside Estonia, shipping costs are calculated at checkout.

Delivery problems & incorrect addresses

  • Please make sure you enter your shipping address and contact details correctly. If a parcel is returned to us because of an incorrect or incomplete address you provided, we will contact you to arrange reshipment and additional shipping costs will apply.
  • If your parcel goes missing or there is a delivery issue, contact us at info@elune.ee with your order number and we’ll help track it with the carrier.

Returns — simple & fair

We want you to be happy with your purchase. If you change your mind or something is not right, here’s how returns work.

Return period

You can return most purchases within 30 days from the date of delivery for a full refund (subject to the conditions below).

How to start a return

  1. Email info@elune.ee with your order number and reason for return.
  2. We’ll reply with return instructions and (if applicable) a returns code or label. You may return items via Omniva or DPD parcel terminals.
  3. Keep proof of postage until your return is confirmed by us.

If your order arrived in multiple shipments, please return all items in one shipment where possible and quote the original order number on the return.

Condition of returned items

  • Returned items do not need to be unopened — you may inspect and try products as you would in a physical store.
  • If the product has been used beyond what is necessary to examine its nature, characteristics or functioning (i.e., used in a way that diminishes its resale value), we may reduce the refund to reflect the diminished value.
  • Returned items should be packed securely (original packaging where possible) to avoid damage in transit.

Refunds

  • We will refund the purchase price to the same payment method used for the order (unless otherwise agreed).
  • Refunds are processed without undue delay and in any event within 14 days of receiving the returned goods or receiving proof that you have posted them.
  • If the return is non-defective and you requested a return label paid for by us in advance, the cost of that label may be deducted from the refund unless otherwise agreed.

Return shipping costs — who pays?

  • General rule: return shipping costs are normally borne by the Customer.
  • We will cover direct return shipping costs where the return is due to our error (wrong item, defective product) — or where we have expressly agreed to cover return postage in advance.
  • In certain cases and promotions we may offer prepaid return labels or reimburse return postage — such exceptions will be clearly communicated.

(Note: If you believe your item is defective or damaged on arrival, please contact us immediately at info@elune.ee and include photos — we will prioritise a solution and cover return postage where appropriate.)

Exchanges & faulty items

Faulty, damaged or incorrect items: If your product is faulty or damaged or you received the wrong item, contact us immediately at info@elune.ee with photos and your order number. We will arrange either a replacement or a full refund and will cover return shipping costs where the fault is ours.

Exchanges: If you want an exchange (different size, different product), please contact us and we will advise how best to proceed. Exchanges are processed like returns: the returned item is refunded first and the new item is shipped after confirmation and payment for any price difference or additional shipping.

Things to keep in mind

  • No customs for EU shipments: All shipments within the EU/EEA are treated as domestic EU shipments — there are no customs charges for EU customers.
  • Track your parcel: We send a tracking number by email when your parcel is dispatched — use it to follow your delivery and to speed up any return process.
  • Refund method: Refunds go to the original payment method (bank/card) — allow your bank a few days to process the credit after we issue it.

Need help?

If anything is unclear, or you need assistance with a return, refund or delivery problem — we’re here to help:

Email: info@elune.ee
 Phone: +372 5305 4643
 Please include your order number in all correspondence.